Delivery and Payment

1. Where We Deliver

We deliver only within the territory of the Republic of Bulgaria. We do not ship to other countries.

2. Courier

All shipments are sent via "Econt Express" OOD. When completing your request, you may choose:

• Delivery to an Econt office — you select a specific office from a list of all offices in the country.
• Delivery to an address — you provide an exact address for receipt.

3. Delivery Time

The usual delivery time is 1–3 business days after the request is confirmed by phone. Requests submitted after 4:00 p.m. or on a non-working day are processed on the next business day. In extraordinary circumstances (busy periods, weather conditions), the time may be extended, and you will be notified accordingly.

4. Delivery Cost

Free delivery on orders over €25. For orders below €25, the standard price of the courier service applies, according to the current tariff of "Econt Express", payable by the recipient upon delivery.

5. Payment

The only accepted method of payment is cash on delivery — you pay the amount to the courier upon receipt of the shipment, in cash or by bank card (depending on the courier's capabilities). We do not accept online card payments and we do not store bank card data.

6. Inspection Upon Receipt

You are entitled to inspect the shipment in the presence of the courier. If damage or non-conformity is found, draw up a report with the courier and contact us within 24 hours.

7. Unclaimed Shipments

If you refuse to accept an order confirmed by phone without good reason, the Merchant reserves the right to decline to serve the same recipient in the future.

8. Currency

Prices are stated in euro (EUR). The value shown in lev is for information only and is calculated at the official fixed exchange rate of 1 EUR = 1.95583 BGN.