General Terms and Conditions of Use and Sale

1. General Information

These General Terms and Conditions govern the relationship between "GREEN DROPS" EOOD (the "Merchant", "we") and any person who uses the website green-drops.com (the "Site") or submits a purchase request (the "Customer", "you").

By using the Site and submitting a request, you declare that you have read these General Terms and Conditions, accept them, and undertake to comply with them. If you do not agree with them, please do not use the Site.

2. Subject Matter

The Merchant provides the opportunity to purchase, at a distance, the food supplements and herbal products offered on the Site. The products are food supplements and are not medicinal products. They do not replace a varied diet and a healthy lifestyle and should not be used for the treatment or prevention of disease. If in doubt, consult a doctor or pharmacist.

3. Registration and Accounts

The Site does not require or support user registration. Orders are submitted as a guest, by filling in the order request form.

4. Prices

• All prices are stated in euro (EUR) and are final for the consumer.
• The value shown in Bulgarian lev is for information only and is obtained by conversion at the official fixed exchange rate of 1 EUR = 1.95583 BGN.
• Prices do not include the cost of the courier service, unless expressly stated otherwise.
• The Merchant is entitled to change prices at any time; such change does not affect orders already confirmed.
• Where a promotional price is announced for a product, the old price is shown crossed out and the discount is shown as a percentage.

5. Placing a Request

• The Customer selects products and quantities and adds them to the cart.
• The maximum quantity that may be added is limited to the stock available at the Merchant.
• When completing the request, the Customer fills in their name, phone number and, optionally, email address, and selects a delivery method — an "Econt" office or delivery to an address.
• The request constitutes an offer to enter into a contract. The contract is deemed concluded once the request has been confirmed by the Merchant by phone or email.
• The Merchant is entitled to decline a request in case of exhausted stock, incorrect data, or suspicion of abuse, and will notify the Customer accordingly.

6. Out-of-Stock Products

When a product is out of stock, it remains visible on the Site marked "Out of stock" and cannot be added to the cart. The Customer may submit a non-binding expression of interest by leaving their details. This request does not create any obligation to purchase or to deliver and is used solely for contact purposes once the product is restocked.

7. Delivery and Payment

• Deliveries are made only within the territory of the Republic of Bulgaria.
• Delivery is carried out by the courier company "Econt Express" OOD — to an office or to an address.
• The only accepted method of payment is cash on delivery — payment in cash or by card to the courier upon receipt of the shipment.
• The usual delivery time is 1–3 business days after confirmation of the request.
• The Customer has the right to inspect the shipment upon receipt and to refuse to accept it in case of obvious non-conformity or damage.

8. Right of Withdrawal

A consumer within the meaning of the Consumer Protection Act has the right to withdraw from the contract within 14 days of receiving the goods, without stating a reason. Detailed conditions and exceptions are described in the "Right of Withdrawal and Complaints" section.

9. Intellectual Property

All content of the Site — texts, images, logo, design, structure and program code — is subject to copyright and related rights and is owned by the Merchant or used on a lawful basis. Copying, reproduction and distribution without express written consent is prohibited.

10. Limitation of Liability

• The Merchant is not liable for damage resulting from improper use of the products or failure to observe the recommended daily dose.
• The information on the Site, including on the blog, is of an informative nature and does not constitute medical advice.
• The Merchant is not liable for temporary unavailability of the Site due to technical reasons or the actions of third parties.

11. Personal Data

Personal data is processed in accordance with the Privacy Policy, which is an integral part of these General Terms and Conditions.

12. Disputes and Applicable Law

Bulgarian law applies to all matters not settled herein. Disputes are resolved by mutual agreement, or, failing that, by the competent Bulgarian court. Consumers may contact the Commission for Consumer Protection (4A Slaveykov Sq., Sofia, phone 0700 111 22, kzp.bg) or the European Commission's online dispute resolution platform.

13. Amendments

The Merchant may amend these General Terms and Conditions at any time. The current version is published on this page and takes effect from the moment of its publication.